Troubleshooting

FAQs

• What happens if I temporarily change my target temperature?
• Why does my target temperature change after I temporarily set my thermostat?

HVAC Issues

• What does "HVAC" stand for?
• Loss of power?

Wi-Fi

• Connecting to Wi-Fi via Access Point
• Connecting to Wi-Fi via WPS
• Connecting Thermostat to Wi-Fi
• WPS Button Issues
• Do I need to keep my modem/router/hub/switch on?

Fix Issues

• "Location Not Installed" message?
• Simple Thermostat Displaying "Network Error"
• "Thermostat is Not Installed" message?
• Fix a Blank Thermostat
• My thermostat temperature is off by a few degrees, how do I fix it?
• Simple Temperature Calibration

Connectivity

• Simple Thermostat Displaying "No Network"
• Lost or dropped internet connection?
• "Server Unreachable" Message?
• Reconnect My Thermostat?
• Portal Home Page Says "Not Connected"?
• My Thermostat is still offline after installation or time is off

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