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  1. Simple
  2. Troubleshooting

Troubleshooting

FAQs

  • What happens if I temporarily change my target temperature?
  • Why does my target temperature change after I temporarily set my thermostat?

HVAC Issues

  • What does "HVAC" stand for?
  • Loss of power?

Wi-Fi

  • Connecting to Wi-Fi via Access Point
  • Connecting to Wi-Fi via WPS
  • Connecting Thermostat to Wi-Fi
  • WPS Button Issues
  • Do I need to keep my modem/router/hub/switch on?

Fix Issues

  • "Location Not Installed" message?
  • "Thermostat is Not Installed" message?
  • Fix a Blank Thermostat
  • My thermostat temperature is off by a few degrees, how do I fix it?
  • Simple Temperature Calibration

Connectivity

  • Lost or dropped internet connection?
  • "Server Unreachable" Message?
  • Reconnect My Thermostat?
  • Portal Home Page Says "Not Connected"?
  • My Thermostat is still offline after installation or time is off
  • Wi-Fi Signal Strength
See all 8 articles

Simple Customer Care Support Hours:
Monday - Friday: 9 AM PT to 4 PM PT, excluding Holidays
Simple Support Contact: 877-896-1443 (Toll-Free)