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Simple
Troubleshooting
Troubleshooting
FAQs
What happens if I temporarily change my target temperature?
Why does my target temperature change after I temporarily set my thermostat?
HVAC Issues
What does "HVAC" stand for?
Loss of power?
Wi-Fi
Connecting to Wi-Fi via Access Point
Connecting to Wi-Fi via WPS
Connecting Thermostat to Wi-Fi
WPS Button Issues
Do I need to keep my modem/router/hub/switch on?
Fix Issues
"Location Not Installed" message?
"Thermostat is Not Installed" message?
Fix a Blank Thermostat
My thermostat temperature is off by a few degrees, how do I fix it?
Simple Temperature Calibration
Connectivity
Lost or dropped internet connection?
"Server Unreachable" Message?
Reconnect My Thermostat?
Portal Home Page Says "Not Connected"?
My Thermostat is still offline after installation or time is off
Wi-Fi Signal Strength
See all 8 articles