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  2. Flat Bill

Flat Bill

My Account

  • How do I link my utility account?
  • How do I update my utility name and password?
  • I didn't get my Flat Bill offer
  • My contract with my utility provider is ending, what do I do?
  • Is my personal information safe?

Program Details

  • How many thermostats can I order?
  • What are the terms and conditions of Flat Bill?
  • What is true-up?
  • I'm changing energy service provider
  • How do I cancel Flat Bill?
  • What happens if I cancel?

Payments and Billings

  • How do you calculate the Simple Flat Bill offer?
  • How do I see my billing history?
  • When do you start paying my bills?
  • How do I update my credit card information?
  • What if I don’t like my Flat Bill offer?
  • My bill wasn't paid

Community Energy Events

  • Why am I getting Community Energy Hours?

Others

  • Ineligible SCE Rates
  • Is my HVAC system compatible with your Thermostat?
  • My Thermostat hasn't arrived

Need Help?
Email simple support at support@thesimple.com