Flat Bill

My Account

• How do I link my utility account?
• How do I update my utility name and password?
• I didn't get my Flat Bill offer
• My contract with my utility provider is ending, what do I do?
• Is my personal information safe?

Program Details

• How many thermostats can I order?
• What are the terms and conditions of Flat Bill?
• What is true-up?
• I'm changing energy service provider
• How do I cancel Flat Bill?
• What happens if I cancel?

Payments and Billings

• How do you calculate the Simple Flat Bill offer?
• How do I see my billing history?
• When do you start paying my bills?
• How do I update my credit card information?
• What if I don’t like my Flat Bill offer?
• My bill wasn't paid

Community Energy Events

• Why am I getting Community Energy Hours?

Others

• Ineligible SCE Rates
• Is my HVAC system compatible with your Thermostat?
• My Thermostat hasn't arrived